Chatbots & your customers: a realistic look at using AI and machine learning
Media hype and over-promising from some industry vendors have created unrealistic expectations for AI chatbots, whilst at the same time industry analysts are predicting significant increases in chatbots and virtual agents in the customer service space. What does this mean for organisations looking to improve digital customer engagement? When it comes to AI, chatbots and virtual agents, enterprises need to make decisions based on realistic expectations but shouldn’t shy away from incorporating this technology into their customer support strategy and plans. Chris draws on his extensive experience working with organisations around the globe to explain the realities of AI and machine learning in the world of enterprise chatbots.
- Why chatbots need a combination of self-learning and human input to create consistent and reliable support experiences
- How humans and machines can work in harmony to provide perfect customer
- What place AI and chatbots will have in the future of customer engagement
Chris Ezekiel has been working in the world of virtual agents since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level VPerson™ technology, he has established Creative Virtual as one of the world’s leading providers of virtual agents and chatbots.