Below are the presentations that our speakers have made available. Simply click the name of the session to view and download the pdf.
- When the customer is a company – How AI accelerates value in B2B customer relationships — Maria Semykoz, Client Service Lead, Gallup
- Using AI to optimise customer experience for humans, as well as robots — Richard Chataway, Founder, Communication Science Group
- Keep talking and nobody explodes. How AI achieves what a human being never could — Gerard Frith, Chairman of Matter and Chief Science Officer, Chelsea Apps Factory
- Searching for success – using new search technologies to overcome age-old business challenges — Jayne Reddyhoff, Change management specialist and Managing Director, Zanzi Digital
- Disruption or transformation? It’s your choice — Simon Foot, Group Development Director, Ember Services
- AI in Customer Engagement — Alan Flower, Chief Technology Officer EMEA, HCL Technologies
- Can computers have ‘conversations’ with humans? — Andy Peart, CMO, Artificial Solutions