AI IN Customer Engagement
29 June 2017, THE SHARD, LONDON

Our second directors’ forum extends beyond the business to the customer interface. From automating customer interactions to predicting customer behaviours, we’ll investigate AI’s impact on the customer experience and businesses’ ability to profitably engage.

How AI and Robotics can drive Customer Engagement

Cut through the hype and discover what automated technology can be applied to your organisation now and how to plan for upcoming AI developments. Gain insights into the most effective ways to manage the impact on employees and customers.

Topics will include:

Intelligent Bots – What’s Real, Will Chatbots take over Contact Centres?, How RPA can transform the organisation, The future of Intelligent Assistants, When AI meets Virtual Reality, AI Analytics and Customer Insights, The new era of Customer Service, Building customer relationships with intelligent virtual agents

An intensive one-day schedule of presentations and discussions for an invited audience of business leaders. Hosted at Gallup’s conference centre in The Shard, London

Attendance strictly by invitation

If your job title/role fits the above description and you would like to receive an invitation please complete the application form on this link

2017 Directors Forum Partners

Become a Partner

Who Attends our Events

Garry Kasparov

Garry Kasparov, World Chess Champion and AI Advocate

Tom Chatfield

Tech philosopher, author, broadcaster and advocate of intelligence both artificial and human

Virginie VAST

Head of Cognitive Procurement and Digital Sourcing, Vodafone

Professor Noel Sharkey

Professor of AI and Robotics, University of Sheffield, Co-director Foundation for Responsible Robotics.

Stewart Bromley

Chief Operating Officer, Atom Bank

Anton Fishman

Managing Director, Fishman & Partners Ltd

Professor Nigel Crook

Head of Computing and Communication Technologies, Oxford Brookes University

Dr Nicola J. Millard

Head of Customer Insight & Futures, BT

Professor Alistair Fitt

Vice Chancellor of Oxford Brookes University

Paul Chong

Director of Watson Group, EMEA, IBM

Rod Willmott

Fast Track (Innovation) Director, LV=

Peter Waggett

Emerging Technology Director, IBM

Mike Havard

Director, Ember Services

Nicola Strong

Managing Consultant, Strong Enterprises Limited

Alex Housley

CEO, Seldon

Chris Ezekiel

Founder & CEO, Creative Virtual

David D’Souza

Head of Engagement (Branches), CIPD

Dr Gorkan Ahmetoglu

Lecturer in Business Psychology, University College London (UCL) and Co-Founder, Meta Profiling

Eva Krumhuber

Department of Experimental Psychology, University College London

George Zarkadakis

Digital Lead, Willis Towers Watson

Giovanni Amodeo

Global Editor in Chief, Mergermarket

Jayne Reddyhoff

Managing Director, Zanzi Digital

Kalyan Kumar

EVP and CTO, HCL Technologies

Karl Chapman

Chief Executive, Riverview Law

Leonard Austin

Founder & CTO, Ravelin

Lucy Standing

Vice Chair, The Association for Business Psychology

Mark Hillary

Writer, Blogger, Analyst on tech/globalisation/future/cx

Martin Wakeley

Managing Director - Health, Nth Dimension and former CEO NHS Trusts

Nathan Benaich

Partner, Playfair Capital


Robot, SoftBank Robotics

Professor Alan Winfield

Bristol Robotics Laboratory and Director of Science Communication, University of West Of England

Rob Buckingham

Director of UK Atomic Energy Authority and Head of RACE

Rodolphe Gelin

EVP Chief Scientific Officer, SoftBank Robotics

Tim Porter

Founder & CEO, Gluru



29 JUNE 2017

Gallup Conference Centre,The Shard, London

32 London Bridge St, London SE1 9SG
A unique London venue The Shard is a perfect setting our Directors Forums.“A skyscraper that is recognised immediately and is already considered London’s new emblem” . The Shard is a 310 metre high skyscraper located in the London borough of Southwark. It is the tallest building in the UK and Western Europe and was designed by world-renowned architect Renzo Piano. The Shard is open to visitors and features 3 restaurants, multiple bars, a hotel and a viewing platform on the top floor.


Underground and mainline trains come into London Bridge station, which is directly next to The Shard and a short journey from other major transport hubs in London.

Car parking is available in Kipling Street and Southwark Bridge Road. The Shard sits within London’s Congestion Charge zone. For navigation the postcode is SE1 9SG

The Shard is a pleasant 30-minute walk along the South Bank of the Thames from Waterloo station, and a 5-minute walk across London Bridge from the City.

Apply for Invitation

The AI Directors Forums are organised by Connect Business Media An experienced business media organisation with a reputation for creating mould breaking business events that challenge traditional thinking and overturn established formats. With over 30 years' experience the Connect team has managed national and international events on every continent in industries including customer experience, employee engagement, outsourcing, information and communication technologies ,food manufacturing, nutrition and pharmaceutical industries. Connect Business Media events are more than conferences; they connect audiences in new ways, opening up opportunities for discussion and debate that foster innovation and business growth.

For information on 2017 AI & Robotics Events Contact: Chris Wood Connect Business Media: Direct: +44 (0) 1483 614451 Mobile: + 44 (0) 7775 604011 Email: [email protected]